1 reviews | Active since Jan 2026
Unpaid commissions
Good day HelloPeter and Discovery Bank Team,
My name is Innocent Maluleke, a resident of Makuleke Village and a SmartStart Coach. I am lodging a formal complaint regarding unpaid commission for work completed under the Discovery Bank sales project through VVK Brokers.
I was contracted to manage a sales team and recruited 27 community members, mainly women, who successfully completed Discovery Bank’s official online training. The team was deployed to source clients and within one month we achieved over 300 sales. However, to date, no commission has been paid for this work.
Discovery Bank has indicated that the sales are “under investigation,” yet the same clients we registered continue to be contacted, onboarded, and welcomed by Discovery Bank, which suggests that the sales are valid.
This situation has caused serious hardship, especially as many of the team members are single mothers and widows who walked long distances daily just to earn an honest living. The matter has also created tension in the community and I have received threats, which is deeply concerning.
We are not asking for charity, only fair payment for work already done. I request urgent assistance and a clear payment resolution.
Kind regards, Innocent Maluleke 📞 *** 📧 ***
Thank you for bringing this matter to our attention.
We will raise it with the relevant team, and they will contact you directly.
Regards,
Jabulile
Thank you for bringing this matter to our attention.
We will raise it with the relevant team, and they will contact you directly.
Regards,
Jabulile
Hi Jabulile,
Thank you for your response.
However, I must be honest — I have received this same feedback many times through emails and follow-ups, where I was told the matter would be escalated and that someone would contact me, but no one ever does. That is exactly why I decided to bring this matter to HelloPeter, because the issue has been ongoing for a long time without any clear resolution.
I have been promised repeatedly that Discovery Bank will “get back to me,” yet my commission is still unpaid, and there has been no meaningful progress.
I request that Discovery Bank provides a clear written update, including:
1. The confirmed outstanding commission amount
2. The reason for the delay
3. A final payment date
I am available at any time should someone genuinely be ready to resolve this matter urgently.
Regards,
Innocent Maluleke
Hi Jabulile,
Thank you for your response.
However, I must be honest — I have received this same feedback many times through emails and follow-ups, where I was told the matter would be escalated and that someone would contact me, but no one ever does. That is exactly why I decided to bring this matter to HelloPeter, because the issue has been ongoing for a long time without any clear resolution.
I have been promised repeatedly that Discovery Bank will “get back to me,” yet my commission is still unpaid, and there has been no meaningful progress.
I request that Discovery Bank provides a clear written update, including:
1. The confirmed outstanding commission amount
2. The reason for the delay
3. A final payment date
I am available at any time should someone genuinely be ready to resolve this matter urgently.
Regards,
Innocent Maluleke