EVdB
Elbie Van der Bank
1 reviews | Active since Dec 2020
31 Dec 2020, 08:45
********ly blacklisted
Since lockdown, I have been phoning and e-mail Discovery Bank to get relief due to covid pandemic and me not being able to earn any income as I do Airbnb. I eventually spoke to a supervisor (Kaylin Frazenburg ) who I sent all the relevant e-mails and she would get back to me soon... This was in October, I am still waiting for her phone call! Since then I have been handed over to an attorney because I am now behind on my payments. I have proof of many e-mails and none of them gets answered! I have now been blacklisted as well!!
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Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
19 Jan 2021, 16:26Hi Elbie
Thank you for bringing your concerns to our attention.
Firstly, please accept our apologies for the delay and frustration caused in this regard.
We are looking into your query and have escalated it.
Once we receive feedback from the relevant department we will revert back to you.
Regards
Chane Fredericks
Thank you for bringing your concerns to our attention.
Firstly, please accept our apologies for the delay and frustration caused in this regard.
We are looking into your query and have escalated it.
Once we receive feedback from the relevant department we will revert back to you.
Regards
Chane Fredericks
Discovery Bank's reply19 Jan 2021, 16:26
Official
Hi Elbie
Thank you for bringing your concerns to our attention.
Firstly, please accept our apologies for the delay and frustration caused in this regard.
We are looking into your query and have escalated it.
Once we receive feedback from the relevant department we will revert back to you.
Regards
Chane Fredericks
Thank you for bringing your concerns to our attention.
Firstly, please accept our apologies for the delay and frustration caused in this regard.
We are looking into your query and have escalated it.
Once we receive feedback from the relevant department we will revert back to you.
Regards
Chane Fredericks
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Elbie Van der Bank's updateReviewer Update
21 Jan 2021, 11:58Firstly, I did not apply after 16th of October and secondly, why was I never told this on application? AND I was NOT in arrears when I app****!!!
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Elbie Van der Bank's update21 Jan 2021, 11:58
Reviewer Update
Firstly, I did not apply after 16th of October and secondly, why was I never told this on application? AND I was NOT in arrears when I app****!!!
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Elbie Van der Bank's updateReviewer Update
21 Jan 2021, 12:01Can you please contact me, I am NOT going the call centre rout again because my questions does not get answered properly! What happened to the call back from Kaylin Frazenburg ??? Sorry, not backing off this one! Discovery is very vage with answers and choose to rather ignore than to assist!
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Elbie Van der Bank's update21 Jan 2021, 12:01
Reviewer Update
Can you please contact me, I am NOT going the call centre rout again because my questions does not get answered properly! What happened to the call back from Kaylin Frazenburg ??? Sorry, not backing off this one! Discovery is very vage with answers and choose to rather ignore than to assist!
Discovery Bank's replyOfficial
22 Jan 2021, 08:34Hi Elbie
We have requested that our Collections Team contacts you to discuss the above feedback.
Regards
Chane Fredericks
We have requested that our Collections Team contacts you to discuss the above feedback.
Regards
Chane Fredericks
Discovery Bank's reply22 Jan 2021, 08:34
Official
Hi Elbie
We have requested that our Collections Team contacts you to discuss the above feedback.
Regards
Chane Fredericks
We have requested that our Collections Team contacts you to discuss the above feedback.
Regards
Chane Fredericks