KM
Kelebohile M
1 reviews | Active since Jul 2025
01 Jul 2025, 15:30
Unhappy with services provided by Discovery Bank
It's awful how you give a company the estimated time advised to assist, and still don't get assisted outside of the time advised. From Wednesday to date I have not been assisted.
Right now I've been on a call for 30 minutes and been on hold most of it, still haven't been assisted.
Had no complaints till now ans that sucks.
Helpful (0)
Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
01 Jul 2025, 15:38Hi Kelebohile
Thank you for reaching out, and I sincerely apologize for the experience you've had with us.
To assist you effectively, could you please provide more details and clarify the specific issues you've encountered with the bank? This will help us investigate thoroughly and offer the appropriate support.
Kind regards,
Onthatile
Thank you for reaching out, and I sincerely apologize for the experience you've had with us.
To assist you effectively, could you please provide more details and clarify the specific issues you've encountered with the bank? This will help us investigate thoroughly and offer the appropriate support.
Kind regards,
Onthatile
Discovery Bank's reply01 Jul 2025, 15:38
Official
Hi Kelebohile
Thank you for reaching out, and I sincerely apologize for the experience you've had with us.
To assist you effectively, could you please provide more details and clarify the specific issues you've encountered with the bank? This will help us investigate thoroughly and offer the appropriate support.
Kind regards,
Onthatile
Thank you for reaching out, and I sincerely apologize for the experience you've had with us.
To assist you effectively, could you please provide more details and clarify the specific issues you've encountered with the bank? This will help us investigate thoroughly and offer the appropriate support.
Kind regards,
Onthatile
Discovery Bank's replyOfficial
02 Jul 2025, 13:33Hi Kelebohile,
I’m kindly following up to check if you still require assistance.
Please also confirm your ID number so that we can access your bank profile.
Additionally, I can confirm that a UIF document was emailed to you yesterday afternoon, based on the case reference numbers provided.
Kind Regards,
Onthatile
I’m kindly following up to check if you still require assistance.
Please also confirm your ID number so that we can access your bank profile.
Additionally, I can confirm that a UIF document was emailed to you yesterday afternoon, based on the case reference numbers provided.
Kind Regards,
Onthatile
Discovery Bank's reply02 Jul 2025, 13:33
Official
Hi Kelebohile,
I’m kindly following up to check if you still require assistance.
Please also confirm your ID number so that we can access your bank profile.
Additionally, I can confirm that a UIF document was emailed to you yesterday afternoon, based on the case reference numbers provided.
Kind Regards,
Onthatile
I’m kindly following up to check if you still require assistance.
Please also confirm your ID number so that we can access your bank profile.
Additionally, I can confirm that a UIF document was emailed to you yesterday afternoon, based on the case reference numbers provided.
Kind Regards,
Onthatile