CL
Charmaine L
1 reviews | Active since Mar 2020
13 Mar 2020, 09:35
Unhappy with Discovery Bank and Courier Service
I was advised that my credit card will be delivered to me either on Monday 9 March 2020 or Tuesday 10 March 2020. I am still awaiting the delivery of my card. The courier company used by Discovery Bank has not been helpful in getting my card to me. They contacted me (after I followed up myself) to say that my card will be delivered on Thursday due to their delivery schedule (utter nonsense in my opinion). Delivery did not happen as the delivery person showed up way after the estimated delivery time of 16h00 and I had already left work. I would like for Discovery Bank to get my card to me today (13 March 2020) before 12h00. This kind of service is unacceptable.
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Discovery Bank's replyOfficial
13 Mar 2020, 14:32Hi Charmaine
The issue was escalated and I see that an appointment was made between you and the courier company for the delivery of your card. I will investigate what happened yesterday to ensure that this does not happen again.
Regards
AJ
The issue was escalated and I see that an appointment was made between you and the courier company for the delivery of your card. I will investigate what happened yesterday to ensure that this does not happen again.
Regards
AJ
Discovery Bank's reply13 Mar 2020, 14:32
Official
Hi Charmaine
The issue was escalated and I see that an appointment was made between you and the courier company for the delivery of your card. I will investigate what happened yesterday to ensure that this does not happen again.
Regards
AJ
The issue was escalated and I see that an appointment was made between you and the courier company for the delivery of your card. I will investigate what happened yesterday to ensure that this does not happen again.
Regards
AJ