SK
Sharlene K

1 reviews | Active since Jun 2020

20 Jun 2020, 14:15

Unhappy with discovery bank

An absolute disgrace !!!! I have been banking with FNB for over 20 years, I have had a discovery credit card with FNB for many years. Discovery and FNB have parted ways (May 2020) Discovery bank now handle my credit card, without my approval. I have been trying to get my discovery card up and running. I am trying to download the discovery app, It keeps declining as it says my ID number does not match my credit card.!!!! I have been told weekly since month May that a tech will phone me snd correct the mistake I have been in discussions with 5 different people at the call center over the last 6 weeks Being told to email documents and promises that someone will phone me to correct the mistake I am still waiting????????? I can’t get access to my funds, I cannot do transfers ???????!!!!!!!!! Help Desperate and frustrated Don’t bank with discovery!!!!

0
Replies (1)
Discovery Bank
Discovery Bank's reply29 Oct 2020, 17:21
Official
Hi Sharlene Sorry if we haven’t answered your query yet. It’s also frustrating for us because we aim to give you the best service. If you still need help, we’d like to fix this. Please resend us the details so we can get back to you quickly.  RegardsDiscovery Bank