Unhappy discovery customer

I currently have a discovery gold card.I received an e-mail telling me that I will be contacted to migrate to discovery bank. A while later I received another email telling that I could not be migrated since there is a problem with my ID STATUS I phoned the call centre and was told that many clients had received the same message and that someone would contact me. Two weeks later and still no reply. I again phoned the call centre and was told that I must log onto the app as an existing client. I could not , i was told that i must supply my detail and the problem will be rectified within a few days andI will be contacted. More than a week has now past and still no reply. Considering cancelling my other products due to this terrible service

Unhappy Customer.