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Cheryl C
1 reviews | Active since Oct 2019
11 Oct 2019, 16:42
Unhappy customer
I joined recently, and I received my card with my surname spelt incorrectly andalso noticed that I am being charged banking fees for my complimentary transaction account. I emailed the bank on the 20th, had not response emailed again today, to find that the automated reply says they are not dealing with email queries at present. Shocking! A VERY UNSATISFIED COSTUMER
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Discovery Bank's replyOfficial
13 Oct 2019, 15:40Hi Cheryl C,
Thank you for your comments and for bringing this matter our attention.
We are investigating into why your surname was spelled incorrectly, and will rectify as urgently as possible.
Please note the suite accounts confirmed one premium, however when charged the amount is split on your account.
Kindly view the fee breakdown on our website: https://www.discovery.co.za/bank/discovery-banking-suite-fees.
Regards
Jaco
Thank you for your comments and for bringing this matter our attention.
We are investigating into why your surname was spelled incorrectly, and will rectify as urgently as possible.
Please note the suite accounts confirmed one premium, however when charged the amount is split on your account.
Kindly view the fee breakdown on our website: https://www.discovery.co.za/bank/discovery-banking-suite-fees.
Regards
Jaco
Discovery Bank's reply13 Oct 2019, 15:40
Official
Hi Cheryl C,
Thank you for your comments and for bringing this matter our attention.
We are investigating into why your surname was spelled incorrectly, and will rectify as urgently as possible.
Please note the suite accounts confirmed one premium, however when charged the amount is split on your account.
Kindly view the fee breakdown on our website: https://www.discovery.co.za/bank/discovery-banking-suite-fees.
Regards
Jaco
Thank you for your comments and for bringing this matter our attention.
We are investigating into why your surname was spelled incorrectly, and will rectify as urgently as possible.
Please note the suite accounts confirmed one premium, however when charged the amount is split on your account.
Kindly view the fee breakdown on our website: https://www.discovery.co.za/bank/discovery-banking-suite-fees.
Regards
Jaco