SF
Susan F
1 reviews | Active since Mar 2010
10 Nov 2021, 14:43
Unhappy client
I moved all my accounts and investments to Discovery bank with over a million rand investment on a fixed deposit. All I needed to do was get a credit card so that I could benefit from having a suite, but NO according to them I don't qualify as my income is not enough. Their credit score says I have expenses for travelling and insurance which I don't have, and by the looks of things you cant even pledge an investment as surety. So much for helping your clients .........
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Replies (1)
Discovery Bank's replyOfficial
15 Nov 2021, 09:56Hi, Susan
Thank you for contacting Discovery Bank.
Firstly, please accept my sincere apologies for the service received while trying to resolve your query. This is not the level of service we strive to provide.
Please accept this as an acknowledgment of your complaint. We have escalated your query to our credit team for urgent assistance and feedback will be provided directly to you.
Regards,
Lebohang
Thank you for contacting Discovery Bank.
Firstly, please accept my sincere apologies for the service received while trying to resolve your query. This is not the level of service we strive to provide.
Please accept this as an acknowledgment of your complaint. We have escalated your query to our credit team for urgent assistance and feedback will be provided directly to you.
Regards,
Lebohang
Discovery Bank's reply15 Nov 2021, 09:56
Official
Hi, Susan
Thank you for contacting Discovery Bank.
Firstly, please accept my sincere apologies for the service received while trying to resolve your query. This is not the level of service we strive to provide.
Please accept this as an acknowledgment of your complaint. We have escalated your query to our credit team for urgent assistance and feedback will be provided directly to you.
Regards,
Lebohang
Thank you for contacting Discovery Bank.
Firstly, please accept my sincere apologies for the service received while trying to resolve your query. This is not the level of service we strive to provide.
Please accept this as an acknowledgment of your complaint. We have escalated your query to our credit team for urgent assistance and feedback will be provided directly to you.
Regards,
Lebohang