WN
Wonga N
1 reviews | Active since Sept 2017
02 Jul 2024, 09:25
Unhappy
Please note that I have received an email from a person called Ayanda Dlamini who is an executive relationship manager, he assured me that he is investigating the matter and will be in contact with me.
Yet again, there is no reference number for the complaint, no turn around time. Meaning a person can wait for 2 years again without a resolution to this matter. Whilst the bank charges keep accumulating.
Will Discovery ever take this matter seriously or have I reached a deadlock and I should just forget that you would attend to this matter.
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Replies (2)
Discovery Bank's replyOfficial
18 Jul 2024, 14:30Hi Wonga,
We are sorry to hear that this was your experience and would like to apologize for this and the frustration caused. We have followed up with the person working on your case and requested that it be escalated. Once we have feedback that we can share, we will also relay that with you.
Kind regards
Tyrone
We are sorry to hear that this was your experience and would like to apologize for this and the frustration caused. We have followed up with the person working on your case and requested that it be escalated. Once we have feedback that we can share, we will also relay that with you.
Kind regards
Tyrone
Discovery Bank's reply18 Jul 2024, 14:30
Official
Hi Wonga,
We are sorry to hear that this was your experience and would like to apologize for this and the frustration caused. We have followed up with the person working on your case and requested that it be escalated. Once we have feedback that we can share, we will also relay that with you.
Kind regards
Tyrone
We are sorry to hear that this was your experience and would like to apologize for this and the frustration caused. We have followed up with the person working on your case and requested that it be escalated. Once we have feedback that we can share, we will also relay that with you.
Kind regards
Tyrone
Discovery Bank's replyOfficial
22 Jul 2024, 13:22Hi Wonga,
Our team will be contacting you to refer the feedback of your case. We would like to apologize again for the delay and frustration caused.
Kind regards
Tyrone
Our team will be contacting you to refer the feedback of your case. We would like to apologize again for the delay and frustration caused.
Kind regards
Tyrone
Discovery Bank's reply22 Jul 2024, 13:22
Official
Hi Wonga,
Our team will be contacting you to refer the feedback of your case. We would like to apologize again for the delay and frustration caused.
Kind regards
Tyrone
Our team will be contacting you to refer the feedback of your case. We would like to apologize again for the delay and frustration caused.
Kind regards
Tyrone