Unbelievably Shocking Service!

For 3 weeks, my partner and I have been trying to add a secondary card linking to his Discovery bank account.

It has been such a nightmare. We have been called by several consultants, who promised to escalate to the Development team and promised call backs. We find ourselves continuously calling Discovery after days of being promised callbacks.

Nobody has been helpful. We have even spoken to a manager by the name of Kabelo who escalated to the second level technical support team and promised to get back tonus. But guess what, 2 weeks later, NOTHING! This is utter BS service!

All we want is a secondary card linked to my name and details and my discovery account. ***

We have been told to do the same thing on botu our Apps over and over and over and over and over again. When somone else calls us, we go through the same **** over and over again.

We just got a call from the complaints department but the lady was just rude and unhelpful 100%. She hung up and never bothered calling us back.

What kind of a service do you people practice because this is shocking service!