JN
Jabulani N

1 reviews | Active since Feb 2018

15 Feb 2018, 10:04

Unbelievable service

i joined Discovery and from the start i have issues and been on the phone now daily with them. firstly my profile was created wrongly and i could not access information on my profile. i could not activate benefits. i failed security questions because they captured wrong information. I called in to advise and was told i would get feedback and this did not happen. i called again a second time and once again advised i would get feed back which did not happen until i called the third time.

when i ordered my credit card i requested and secondary card as well, to only find out the consultant did not actually order the card. i also ordered a garage card which has come with my surname incomplete. i am totally frustrated by this incompetence. i have gone from advising friends to join to tell them to stay away and see how i get out of this relationship with discovery.

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Replies (1)
Discovery Bank
Discovery Bank's reply28 Feb 2018, 09:46
Official

Thank you for giving me the opportunity to investigate your service experience with Discovery Card.

I agree with you that the service and information received was below-par and I am sincerely sorry for the frustration that this caused you.

You have my contact details if there is anything else I can help you with.

Best regards

Rene