Unauthorized transaction

An unauthorized transaction went off on my card for the amount of R1915.60 on Friday 3 October 00:35. I was informed that I would need to wait 14 working days for the matter to be resolved. I find this highly unreasonable and unfair given that this was *****ulent activity beyond my control. During this period, I am left without access to the funds that were ********ly debited, which causes me undue financial distress.

As a customer, I expect my bank to take urgent steps to protect me against ***** and to reverse unauthorized transactions promptly.