LJ
Lindiwe J

1 reviews | Active since Jun 2011

19 Apr 2018, 17:59

Unauthorized debit order transactions

An authorized debit order transaction for a Credit card I don't have with Discovery . I have numerously sent banks statement to discovery for debiting my accounts for a product I don't have with them. It's time consuming calling them to reimburse the R3789 amount they took from my account on the 30th March 2018. When I follow up I'm tshepo the matter is with FNB. This is the 4th these debit order transactionsome have off my account first different card number. I don't understand why they don't update their client information with the correct account information When I speak to the agents they confirmed that the only product I. Using there is their medical aid. So I don't understand how my personal details is linked to all the credit cards transactions I'm being debited for . To date I have received a single call from discovery on how they are going to permanently resolve this issue. I've copied Tshepo Shika, Discovery Card mail box and ********** And nonew of the people came back with an update regarding their findings

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Replies (1)
Discovery Bank
Discovery Bank's reply20 Apr 2018, 14:50
Official

Thank you for your comment.

As per our telephonic conversation we have processed the reversal of your refund that was deducted from your account in error. I apologise for the recurrence of this error and all the inconvenience that it caused to you. Your banking details have been removed on our credit card systems to ensure that this does not happen in future.

I will be in touch with you to make sure that you receive the payment.

Best Regards

Amanda