1 reviews | Active since May 2015
Unauthorized Debit from my Account
An amount of R2150 was transferred from my cheque account to my<br> Discovery Credit card this morning.<br> <br> I did not approve for this amount to be transferred<br> <br> A consultant from discovery called me last week to make arrangements<br> on my credit card. I told them the full amount will be paid on the<br> 25th. Now when I spoke to them today and they say they have record of this. The collections consultant was so rude to me and I asked her to please transfer me to management to resolve this matter. She kept me holding for more than 10 min without taking my call!!!!!<br> <br> How is that my fault??? They should go back to last week and listen to<br> the calls made to my number<br> <br> This money needs to be reversed today!!! If not I will take this<br> further to the ombudsman!!!<br> <br> Discovery can keep R500 and I will pay the balance on the 25th<br> <br> You cannot just take this last money out of someones account. Single mom with<br> 2 kids and I have a balance of R44 left till payday<br> <br> This is an urgent matter and need this to be sorted asap
Thank you for your comments and for bringing this matter to our attention.
As we discussed this afternoon, we sincerely hope that the Special Arrangements Team is able to assist in this matter.
We wish you all the best.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
As we discussed this afternoon, we sincerely hope that the Special Arrangements Team is able to assist in this matter.
We wish you all the best.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za
