Unauthorised deductions off my account

I made an arrangement to pay off my card through the call centre, as well as with collections agents. I have made the same arrangement over email. I have made an arrangement a thousand times, and still it is not on the system. I have spoken to probably a hundred people since November last year, none of which knew of my situation, even though I have confirmed the notes are on the system. <br> I keep getting SMS's saying pay the full amount, as well as SMS saying pay the arranged Amount, plus emails saying you are handed over to pre legal. I'm sick of this!!<br> <br> I have paid the amount agreed, and have now had a debit off my account as well, so you have now been paid twice and left me with no money to live off for the rest of the month. <br> <br> shame on you!! <br> <br> Lesson 101 in good business: COMMUNICATE WITH EACH OTHER. <br> <br> When an employee of the bank says perhaps the bank has too many customers, maybe I should ease your suffering and inefficiency and find another bank. <br> <br>