LV
Liezel V

1 reviews | Active since Oct 2012

07 May 2015, 16:11

UNAUTHORISED DEDUCTIONS

Discovery Card deducted almost R7,000 from my bank account in the last 3 months. When I went to FNB I was told that they cannot reverse a deduction from Discovery as they have ties with FNB. On further investigation I found out that my husband (we are separated) took out a credit card with them and gave them my banking details. I did NOT authorise any deduction from my account and I cannot understand how Discovery is continually allowed to *******ly deduct money from my account for something I haven't used or even app**** for. When I contacted Discovery to cancel the credit card they told me I do not have the authorisation to cancel the card as it was not taken out in my name. I will never accept a credit card from Discovery and I am going to cancel my Discovery medical aid as well. I am beyond disgusted with their services. How can I not be authorised to cancel something (they follow the \proper"procedures) but they can deduct money from MY bank account without authorisation (and that is NOT the proper procedure). I will never recommend their services to anyone."""

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Replies (1)
Discovery Bank
Discovery Bank's reply08 May 2015, 10:46
Official
Hello Liezel9620,

Thank you for your comment and for bringing this matter to our attention.

We have responded to you via email.

Regards

Gisela Peters
Executive Relationship Manager (FAIS)
DiscoveryCard
Fax: +***
Email: ***
URL: http://www.discovery.co.za

Best regards,