Unacceptable Service Experience with Discovery Bank

I am writing to formally express my absolute disgust and disappointment with the consistently poor service I have received from Discovery Bank — from start to finish. Over the past several interactions, there has been nothing but unnecessary back and forth, confusion, and complete lack of accountability. It is deeply frustrating to deal with a team that appears to have no understanding of their own processes. The level of incompetence displayed by several of your staff members is unacceptable — responses are delayed, attitudes are dismissive, and in many cases, the tone has been downright rude. I have repeatedly requested that a competent senior manager contact me directly to resolve these issues. Despite this clear and reasonable request, I have yet to receive a single call or meaningful follow-up. This lack of action shows a complete disregard for your customers’ time and loyalty. If this matter is not addressed immediately and properly, I will be taking the full record of this experience to Twitter (X) and tagging Discovery Bank directly — allowing other Discovery members to comment and share their own experiences publicly. Perhaps then, the seriousness of this issue will be understood. I expect a call from a senior manager within 24 hours of receiving this email — someone who is capable, professional, and empowered to resolve this matter without further excuses or delay.