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Ase'nath Marais

1 reviews | Active since Feb 2018

21 Dec 2022, 09:31

Unacceptable Service!!!!!

I have an transactional account of which I accidently hid on my online banking monthly fees have incurred and today I wake up to seeing discovery locked all my accounts being locked even the one where my salary goes into and all they can tell me is I must wait for them to call me. I've literally been transferred from agent to agent, pathethic service and I always thought so highly of discovery. I will be changing my bank.

0
Replies (5)
Discovery Bank
Discovery Bank's reply21 Dec 2022, 09:36
Official
Hi Ase'nath

I am so sorry to hear about this, I will be looking into your query and provide you with feedback soon. 

Regards, 
Palehelo
AM
Ase'nath Marais's update21 Dec 2022, 09:42
Reviewer Update
I need this sorted immediately my salary goes into this account, discovery is messing with my livelihood.!
Discovery Bank
Discovery Bank's reply21 Dec 2022, 13:30
Official
Hi Ase'nath 

I have checked with my team and they advise that the lock on your account will only be removed once the outstanding fees on your transactional account have been settled. 

These fees are an accumulation of unpaid transactions on your account that banked at later stages thus increasing your over limit amount because your transaction account was not being funded for both your monthly banking fees and other transactions.  

Regards, 
Palehelo 
AM
Ase'nath Marais's update21 Dec 2022, 14:07
Reviewer Update
I was told they will call me but not call up until now.
How am I supposed to sort it out if I don't get called from discovery as I won't even be able to make intertransfers into the account?
Discovery Bank
Discovery Bank's reply21 Dec 2022, 14:24
Official
Hi Ase'nath

Thanks for taking my call. 

My collections team will be assisting going forth, please do let me know if you need assistance with anything else. 

Regards, 
Palehelo