1 reviews | Active since Feb 2019
Unacceptable Service
09/11/2020 (original message)
I have been trying to close an account I never opened nor agreed to for the last 2 years. Your service is **********! I don't even own a discovery card! I've contacted everyone to no avail. You had some sort of arrangement with FNB which I don't care about. Unless you present me with a signed contract or electronic agreement signed by myself I WILL NOT PAY YOUR FEES. YOU AS A BANK ARE ACTING **********.
I have kept all relevant correspondence between myself and Discovery bank and have spent over R1000 in airtime to your so-called bankers in the last few months. I am immigrating next month and need this sorted. I will not pay for something I don't have nor use. I have a paper trail and demand someone sort this matter out!
I have never owned a Discovery card, nor agreed to any account being opened. I do not care about any 3rd party arrangement.
09/11/2020 Discovery team responded stating that they will attend the matter and refer to relevant people
10/11/2020:
Can I please copy our conversations via email on here publicly since It's creeping close to midday and I am yet to receive a call back from call reference number **********. I'm also awaiting on emails relating to CASE #[**********]. You stated that a third party agreed to a debit order?! I DO NOT OWN A DISCOVERY CREDIT CARD. I've been struggling for over 2 years to get answers. Call centers answering their phones and stating they are "escalating" my case is a blatant lie, as it's been escalated for over 2 years now!
Today 12/11/2020:
And still no change. I received a call saying that the matter has been referred to a manager and now I'm even getting sms messages! Close the account which I never opened nor agreed to! Call references with me if requested
I will also paste all email conversations as it relates to myself and Discovery Bank in the comment section.
Hi, Romano
We sincerely apologize for your recent experience with Discovery Bank, Our account closure department advised that account needs to paid before closure can take place, Kindly contact us on***24hour seven days a week.
My Response :
How the hell can you expect me to pay a fee to close an account I never requested nor agreed to?! I don't even have a ****** Discovery card!!!!! Stop annoying me as I'm immigrating next month and will be closing all accounts in my name in South Africa.
I have spent over R1000 in airtime in an effort to contact you and have beeneextremely understanding. You should be reimbursing me for that money. Check your call records.
Let it be known on this public platform that I hereby refuse to pay you any money, as I have never agreed to open an account with you.
I have now requested my signed agreement from you on numerous occasions to no avail. You haven't even provided me with a card, yet you proceed to request a closure fee?!
You received my information from FNB and linked an account I never agreed to which I've said from day 1 I do not want nor need. Sort this matter out. Enough is enough!
Hi, Romano
We sincerely apologize for your recent experience with Discovery Bank, Our account closure department advised that account needs to paid before closure can take place, Kindly contact us on***24hour seven days a week.
My Response :
How the hell can you expect me to pay a fee to close an account I never requested nor agreed to?! I don't even have a ****** Discovery card!!!!! Stop annoying me as I'm immigrating next month and will be closing all accounts in my name in South Africa.
I have spent over R1000 in airtime in an effort to contact you and have beeneextremely understanding. You should be reimbursing me for that money. Check your call records.
Let it be known on this public platform that I hereby refuse to pay you any money, as I have never agreed to open an account with you.
I have now requested my signed agreement from you on numerous occasions to no avail. You haven't even provided me with a card, yet you proceed to request a closure fee?!
You received my information from FNB and linked an account I never agreed to which I've said from day 1 I do not want nor need. Sort this matter out. Enough is enough!