Unacceptable ***** Line

I had a *****ulent transaction on my account on Saturday evening and I tried to call the ***** line and was kept waiting for 30min. I then left a message with another department and was promised a call back. I am still waiting. I called back on Sunday morning and logged this. No one has got hold of me yet to apologise and I still await feedback on Wednesday. I have now been waiting on the line for 7minutes and alas still no one answering - Just "we apologise for the delay, please continue to hold". I am so grateful that I knew how to stop my card so I didn't lose any more money.