Unacceptable lack of communication

I am extremely disappointed with the service I’ve received. I have phoned and emailed multiple times regarding a bank form that urgently needs to be completed, yet I have received no response at all. I have already started my new job and, due to this lack of communication and follow-through, I may now not get paid this month. This level of neglect is unacceptable and has caused unnecessary stress and financial uncer*****y. I am shocked by the lack of accountability.