Unacceptable delay to process refund on credit card

I am very disappointed with the response from Discovery Bank to process a refund transaction from a merchant on my credit card account.

I first called on spoke with Thato on 30 Dec (***). I then called and spoke with Tshire on 5th Jan. He was the only consultant to call me back and confirm that the proof of refund documents were received by Discovery Bank. I then called and spoke with Khanyisile on 11 Jan (***) I today called and spoke with Pamela (***).

I cannot believe that this will be the type of service i receive from Discovery Bank for a simple refund from a merchant.

Can someone at Discovery Bank who knows what needs to be done please get a hold of this situation and resolve it urgently.

Regards

Vimal Narsai