1 reviews | Active since Aug 2025
Unacceptable Delay in Account Closure & Refund
Absolutely shocking service from Discovery Bank. As im under debt review my account has to be closed when paid up, however a positive amount was left over and were requested to submit my banking details for payment in order to close the account. I submitted my banking details on 6 August 2025 as requested, yet almost two weeks later I am still waiting for my own money to be refunded & the account is apparently locked as it in the process of being closed. No resolution, no updates, no accountability. For a financial institution to withhold a customer’s funds like this is unacceptable and disgraceful. The lack of urgency and communication shows a complete disregard for customers and their obligations as a regulated bank.
Thanks for reaching out to us. We apologize for the experience that you have had with us.
I am looking into this for you, and will get back to you.
Kind regards,
Mpho.
Thanks for reaching out to us. We apologize for the experience that you have had with us.
I am looking into this for you, and will get back to you.
Kind regards,
Mpho.
I am disgusted with the way Discovery Bank has handled my refund.
I submitted my banking details on 6 August 2025 as requested, yet I am still waiting for my refund. Discovery Bank now claims the payment was returned because my account was “closed.” This is completely false — the account is active and fully functional.
What makes this worse is that I have been passed from managers and team leaders who repeatedly promise feedback but then never provide it. The lack of accountability and follow-through is shocking.
This excuse, combined with the ongoing delays, is unacceptable and shows either gross incompetence or dishonesty. For a bank to withhold a customer’s money and provide incorrect information is negligent and disgraceful.
I demand urgent action from Discovery Bank: process my refund immediately, provide proof of payment, and explain why I have been given false information. The way this has been handled is shocking and completely unprofessional
I am disgusted with the way Discovery Bank has handled my refund.
I submitted my banking details on 6 August 2025 as requested, yet I am still waiting for my refund. Discovery Bank now claims the payment was returned because my account was “closed.” This is completely false — the account is active and fully functional.
What makes this worse is that I have been passed from managers and team leaders who repeatedly promise feedback but then never provide it. The lack of accountability and follow-through is shocking.
This excuse, combined with the ongoing delays, is unacceptable and shows either gross incompetence or dishonesty. For a bank to withhold a customer’s money and provide incorrect information is negligent and disgraceful.
I demand urgent action from Discovery Bank: process my refund immediately, provide proof of payment, and explain why I have been given false information. The way this has been handled is shocking and completely unprofessional
The funds were sent again by the team, and a proof of payment was sent by the team yesterday.
Please confirm if both were received?
Kind regards,
Mpho.
The funds were sent again by the team, and a proof of payment was sent by the team yesterday.
Please confirm if both were received?
Kind regards,
Mpho.