IL
Ian L
1 reviews | Active since Mar 2011
15 Jun 2022, 19:48
Unacceptable
Direct payments to my account not reflecting, card declining for any purchase and I phoned the call centre 4 times for 10minutes+ no answer ... Worse is I needed to pay for medication which we could not get. Phone me urgently Discovery
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
15 Jun 2022, 19:52Hi Ian
I'm really sorry to hear this.
Unfortunately, our system was down earlier this afternoon which caused payments both in and out of your account to fail.
We are up and running now, however.
Regards
AJ
I'm really sorry to hear this.
Unfortunately, our system was down earlier this afternoon which caused payments both in and out of your account to fail.
We are up and running now, however.
Regards
AJ
Discovery Bank's reply15 Jun 2022, 19:52
Official
Hi Ian
I'm really sorry to hear this.
Unfortunately, our system was down earlier this afternoon which caused payments both in and out of your account to fail.
We are up and running now, however.
Regards
AJ
I'm really sorry to hear this.
Unfortunately, our system was down earlier this afternoon which caused payments both in and out of your account to fail.
We are up and running now, however.
Regards
AJ
IL
Ian L's updateReviewer Update
15 Jun 2022, 20:00Hi Aj
I understand however all clients state money left their accounts and you call centre is non existant. Please get someone to phone me so that we can resolve. This is definately not the service I am used to.
Ian
I understand however all clients state money left their accounts and you call centre is non existant. Please get someone to phone me so that we can resolve. This is definately not the service I am used to.
Ian
IL
Ian L's update15 Jun 2022, 20:00
Reviewer Update
Hi Aj
I understand however all clients state money left their accounts and you call centre is non existant. Please get someone to phone me so that we can resolve. This is definately not the service I am used to.
Ian
I understand however all clients state money left their accounts and you call centre is non existant. Please get someone to phone me so that we can resolve. This is definately not the service I am used to.
Ian
Discovery Bank's replyOfficial
20 Jun 2022, 10:36Hi, Ian
Apologies on delayed response. The issue has been resolved please advise if you still experiencing any issues on your side?
Regards,
Lebohang
Apologies on delayed response. The issue has been resolved please advise if you still experiencing any issues on your side?
Regards,
Lebohang
Discovery Bank's reply20 Jun 2022, 10:36
Official
Hi, Ian
Apologies on delayed response. The issue has been resolved please advise if you still experiencing any issues on your side?
Regards,
Lebohang
Apologies on delayed response. The issue has been resolved please advise if you still experiencing any issues on your side?
Regards,
Lebohang