Unable to update personal details for access to App due to poor service and inability to adhere to SLA

7 Days Later and Still No Help from Discovery – Extremely Poor Service!

I logged a request with Discovery 7 days ago to update my personal details and DDID so that I could access the Discovery app for medical aid and vitality. I was told the process takes up to 72 hours and that I would receive an OTP to complete it.

After 3 days of silence, I called to follow up and was assured that I would be assisted. It’s now been a full week, and I’m still waiting – no OTP, no update, and no resolution.

I also contacted a service consultant directly, but that was a waste of time – they made promises with no follow-through. How is it acceptable for a company of this size to offer such unreliable and inefficient service?

I’m extremely disappointed. Please sort this out urgently!