FA
Francois A
1 reviews | Active since Nov 2011
25 Mar 2026, 12:18
Unable to Open a Bank account
We went on the app in Feb to open a bank account, It send we must upload document but is unable to, Spend a total of 1 5 hours on the phone with them Nothing, For a digital bank you system SUCKS, I have not received any feedback to date
We have also email it to them Last year we tried to get a loan, same issue, So we went to ABSA instead
This is why I will never have them as a main bankd
They keep on referring it to the it department to sort it out but NOTHING every happens,
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
25 Mar 2026, 12:24Hey Francois.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
The Discovery Bank Team.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
The Discovery Bank Team.
Discovery Bank's reply25 Mar 2026, 12:24
Official
Hey Francois.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
The Discovery Bank Team.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
The Discovery Bank Team.
FA
Francois A's updateReviewer Update
04 Apr 2026, 10:05Hi. I have down that in the 1st 2 week of this problem. Also what the call centre has suggested and it dis not work.
So u less you did something in the back group, you all just give the same advice over and over again
So u less you did something in the back group, you all just give the same advice over and over again
FA
Francois A's update04 Apr 2026, 10:05
Reviewer Update
Hi. I have down that in the 1st 2 week of this problem. Also what the call centre has suggested and it dis not work.
So u less you did something in the back group, you all just give the same advice over and over again
So u less you did something in the back group, you all just give the same advice over and over again
Discovery Bank's replyOfficial
07 Apr 2026, 16:45Hi Francois.
Thanks for confirming.
We have followed up with our IT team again for further investigations and will get back to you.
Kind regards,
The Discovery Bank team.
Thanks for confirming.
We have followed up with our IT team again for further investigations and will get back to you.
Kind regards,
The Discovery Bank team.
Discovery Bank's reply07 Apr 2026, 16:45
Official
Hi Francois.
Thanks for confirming.
We have followed up with our IT team again for further investigations and will get back to you.
Kind regards,
The Discovery Bank team.
Thanks for confirming.
We have followed up with our IT team again for further investigations and will get back to you.
Kind regards,
The Discovery Bank team.
FA
Francois A's updateReviewer Update
21 Apr 2026, 10:26Morning
I can confirm that the account is open and active,
IT is just sad that it took 2 months to resolve and that I had to come to Hello Pieter to get service.
If the customer department I spoke to originally just put more effort in I would not have posted it on Hello Pieter even the guys on FB did not put any effort in,
Make you wonder if I should just come to HP every time to get service
Anyway, account is open and I can go on with my life
Regards
Francois
I can confirm that the account is open and active,
IT is just sad that it took 2 months to resolve and that I had to come to Hello Pieter to get service.
If the customer department I spoke to originally just put more effort in I would not have posted it on Hello Pieter even the guys on FB did not put any effort in,
Make you wonder if I should just come to HP every time to get service
Anyway, account is open and I can go on with my life
Regards
Francois
FA
Francois A's update21 Apr 2026, 10:26
Reviewer Update
Morning
I can confirm that the account is open and active,
IT is just sad that it took 2 months to resolve and that I had to come to Hello Pieter to get service.
If the customer department I spoke to originally just put more effort in I would not have posted it on Hello Pieter even the guys on FB did not put any effort in,
Make you wonder if I should just come to HP every time to get service
Anyway, account is open and I can go on with my life
Regards
Francois
I can confirm that the account is open and active,
IT is just sad that it took 2 months to resolve and that I had to come to Hello Pieter to get service.
If the customer department I spoke to originally just put more effort in I would not have posted it on Hello Pieter even the guys on FB did not put any effort in,
Make you wonder if I should just come to HP every time to get service
Anyway, account is open and I can go on with my life
Regards
Francois
Discovery Bank's replyOfficial
21 Apr 2026, 13:56Hi Francois.
Thanks for your feedback.
We apologize for the delay in resolving your query and are pleased to hear that you were able to complete your application.
If you require any further assistance, please contact us on our toll‑free number ***.
Kind regards,
The Discovery Bank team.
Thanks for your feedback.
We apologize for the delay in resolving your query and are pleased to hear that you were able to complete your application.
If you require any further assistance, please contact us on our toll‑free number ***.
Kind regards,
The Discovery Bank team.
Discovery Bank's reply21 Apr 2026, 13:56
Official
Hi Francois.
Thanks for your feedback.
We apologize for the delay in resolving your query and are pleased to hear that you were able to complete your application.
If you require any further assistance, please contact us on our toll‑free number ***.
Kind regards,
The Discovery Bank team.
Thanks for your feedback.
We apologize for the delay in resolving your query and are pleased to hear that you were able to complete your application.
If you require any further assistance, please contact us on our toll‑free number ***.
Kind regards,
The Discovery Bank team.