GM
Gift M
1 reviews | Active since Oct 2023
23 Feb 2026, 18:21
Unable to log into my acc
Network error but it is NOT- unable to connect to discovery server. it's a Discovery error Since last week I am unable to login to my discovery banking app. It continuously says "you might be experiencing a network error". NO network error on my side. I logged into my app last night and all was fine. I tried my other banking app and all is fine. I used 3 different Wi-Fi's. I deleted the app and now unable to proceed as they send an notification to my app. IT DOES NOT WORK!!!!! The most shockingly disgusting thing is that when I call customer service I am unable to speak to a consultant as I am sent an in-app authentication notification that I CANNOT authorize as I CANNOT log into my account. This is the second time this year I have experienced this issue. to make matter worse im outside the country
This is a discovery issue. I need to access my account immediately.
Helpful (0)
Replies (16)0
Replies (16)
Discovery Bank's replyOfficial
23 Feb 2026, 18:29Hi Gift,
Please ensure that you are either connected to mobile data or Wi-Fi but never both.; and turn off the other when logging into the bank app. This should resolve the issue.
Please ensure that you are either connected to mobile data or Wi-Fi but never both.; and turn off the other when logging into the bank app. This should resolve the issue.
Discovery Bank's reply23 Feb 2026, 18:29
Official
Hi Gift,
Please ensure that you are either connected to mobile data or Wi-Fi but never both.; and turn off the other when logging into the bank app. This should resolve the issue.
Please ensure that you are either connected to mobile data or Wi-Fi but never both.; and turn off the other when logging into the bank app. This should resolve the issue.
GM
Gift M's updateReviewer Update
24 Feb 2026, 07:24Hi I have tried a couple of times but noy able to log on.
GM
Gift M's update24 Feb 2026, 07:24
Reviewer Update
Hi I have tried a couple of times but noy able to log on.
GM
Gift M's updateReviewer Update
24 Feb 2026, 12:00I tried all as per last information but still not able to log in
GM
Gift M's update24 Feb 2026, 12:00
Reviewer Update
I tried all as per last information but still not able to log in
Discovery Bank's replyOfficial
24 Feb 2026, 12:09Please note that this is a network/connectivity issue. It could mean that the network you are connecting from is not compatible with the Discovery Bank network.
Discovery Bank's reply24 Feb 2026, 12:09
Official
Please note that this is a network/connectivity issue. It could mean that the network you are connecting from is not compatible with the Discovery Bank network.
GM
Gift M's updateReviewer Update
24 Feb 2026, 12:14Please note that this is a network/connectivity issue. It could mean that the network you are connecting from is not compatible with the Discovery Bank network.
So how do I know which network is compatible with Discovery. I tried all my banks and it's working only Discovery is having issues. For more than a week I can't log into my discovery bank app
So how do I know which network is compatible with Discovery. I tried all my banks and it's working only Discovery is having issues. For more than a week I can't log into my discovery bank app
GM
Gift M's update24 Feb 2026, 12:14
Reviewer Update
Please note that this is a network/connectivity issue. It could mean that the network you are connecting from is not compatible with the Discovery Bank network.
So how do I know which network is compatible with Discovery. I tried all my banks and it's working only Discovery is having issues. For more than a week I can't log into my discovery bank app
So how do I know which network is compatible with Discovery. I tried all my banks and it's working only Discovery is having issues. For more than a week I can't log into my discovery bank app
GM
Gift M's updateReviewer Update
25 Feb 2026, 09:54After more than a week trying to log into my bank app now it's saying your phone has been paused call Discovery on the number ends with 4444
I called the number and not answered. It's either the call just cut off after minutes of waiting to talk to advisor or I wait for many minutes no answer. I'm outside the country and I need to access my account
I called the number and not answered. It's either the call just cut off after minutes of waiting to talk to advisor or I wait for many minutes no answer. I'm outside the country and I need to access my account
GM
Gift M's update25 Feb 2026, 09:54
Reviewer Update
After more than a week trying to log into my bank app now it's saying your phone has been paused call Discovery on the number ends with 4444
I called the number and not answered. It's either the call just cut off after minutes of waiting to talk to advisor or I wait for many minutes no answer. I'm outside the country and I need to access my account
I called the number and not answered. It's either the call just cut off after minutes of waiting to talk to advisor or I wait for many minutes no answer. I'm outside the country and I need to access my account
GM
Gift M's updateReviewer Update
25 Feb 2026, 16:05After more than a week trying to log into my Discovery bank app now it's saying your phone has been paused call Discovery on the number ends with 4444
I called the number and not answered. It's either the call just cut off after minutes of waiting to talk to advisor or I wait for many minutes no answer. I'm outside the country and I need to access my account
This is very bad service.
I called the number and not answered. It's either the call just cut off after minutes of waiting to talk to advisor or I wait for many minutes no answer. I'm outside the country and I need to access my account
This is very bad service.
GM
Gift M's update25 Feb 2026, 16:05
Reviewer Update
After more than a week trying to log into my Discovery bank app now it's saying your phone has been paused call Discovery on the number ends with 4444
I called the number and not answered. It's either the call just cut off after minutes of waiting to talk to advisor or I wait for many minutes no answer. I'm outside the country and I need to access my account
This is very bad service.
I called the number and not answered. It's either the call just cut off after minutes of waiting to talk to advisor or I wait for many minutes no answer. I'm outside the country and I need to access my account
This is very bad service.
GM
Gift M's updateReviewer Update
25 Feb 2026, 16:12I try to log into my discovery bank app and showing this device has been paused please call Discovery. I tried since yesterday and not answered. I can't do anything, calling all Discovery Bank numbers not answered or they send authentic messages to the same phone they blocke.
This is so bad
This is so bad
GM
Gift M's update25 Feb 2026, 16:12
Reviewer Update
I try to log into my discovery bank app and showing this device has been paused please call Discovery. I tried since yesterday and not answered. I can't do anything, calling all Discovery Bank numbers not answered or they send authentic messages to the same phone they blocke.
This is so bad
This is so bad
GM
Gift M's updateReviewer Update
25 Feb 2026, 17:48The non existent quality of Discovery Bank customer service is quite appalling!!
I have had to uninstall an reinstall the banking app on my phone, but now my app has been paused and I am told to phone the number ending with 4444 in order to unlock it. I have been on hold, listening to their awful music for over 15 minutes on 5 separate occasions yesterday and today all day. They blocked my phone and still expect me to authorize on same blocked phone. This is pathetic service. I'm outside the country and I can't use my banking app.
I have had to uninstall an reinstall the banking app on my phone, but now my app has been paused and I am told to phone the number ending with 4444 in order to unlock it. I have been on hold, listening to their awful music for over 15 minutes on 5 separate occasions yesterday and today all day. They blocked my phone and still expect me to authorize on same blocked phone. This is pathetic service. I'm outside the country and I can't use my banking app.
GM
Gift M's update25 Feb 2026, 17:48
Reviewer Update
The non existent quality of Discovery Bank customer service is quite appalling!!
I have had to uninstall an reinstall the banking app on my phone, but now my app has been paused and I am told to phone the number ending with 4444 in order to unlock it. I have been on hold, listening to their awful music for over 15 minutes on 5 separate occasions yesterday and today all day. They blocked my phone and still expect me to authorize on same blocked phone. This is pathetic service. I'm outside the country and I can't use my banking app.
I have had to uninstall an reinstall the banking app on my phone, but now my app has been paused and I am told to phone the number ending with 4444 in order to unlock it. I have been on hold, listening to their awful music for over 15 minutes on 5 separate occasions yesterday and today all day. They blocked my phone and still expect me to authorize on same blocked phone. This is pathetic service. I'm outside the country and I can't use my banking app.
GM
Gift M's updateReviewer Update
26 Feb 2026, 08:45Is there someone at Discovery Bank who can assist me
The non existent quality of Discovery Bank customer service is quite appalling!!
I have had to uninstall an reinstall the banking app on my phone, but now my app has been paused and I am told to phone the number ending with 4444 in order to unlock it. I have been on hold, listening to their awful music for over 15 minutes on 5 separate occasions yesterday and today all day. They blocked my phone and still expect me to authorize on same blocked phone. This is pathetic service. I'm outside the country and I can't use my banking app.
The non existent quality of Discovery Bank customer service is quite appalling!!
I have had to uninstall an reinstall the banking app on my phone, but now my app has been paused and I am told to phone the number ending with 4444 in order to unlock it. I have been on hold, listening to their awful music for over 15 minutes on 5 separate occasions yesterday and today all day. They blocked my phone and still expect me to authorize on same blocked phone. This is pathetic service. I'm outside the country and I can't use my banking app.
GM
Gift M's update26 Feb 2026, 08:45
Reviewer Update
Is there someone at Discovery Bank who can assist me
The non existent quality of Discovery Bank customer service is quite appalling!!
I have had to uninstall an reinstall the banking app on my phone, but now my app has been paused and I am told to phone the number ending with 4444 in order to unlock it. I have been on hold, listening to their awful music for over 15 minutes on 5 separate occasions yesterday and today all day. They blocked my phone and still expect me to authorize on same blocked phone. This is pathetic service. I'm outside the country and I can't use my banking app.
The non existent quality of Discovery Bank customer service is quite appalling!!
I have had to uninstall an reinstall the banking app on my phone, but now my app has been paused and I am told to phone the number ending with 4444 in order to unlock it. I have been on hold, listening to their awful music for over 15 minutes on 5 separate occasions yesterday and today all day. They blocked my phone and still expect me to authorize on same blocked phone. This is pathetic service. I'm outside the country and I can't use my banking app.
Discovery Bank's replyOfficial
26 Feb 2026, 09:43Hi Gift,
Please provide us with your international number so we may contact you and then connect the call to our ***** team.
Please provide us with your international number so we may contact you and then connect the call to our ***** team.
Discovery Bank's reply26 Feb 2026, 09:43
Official
Hi Gift,
Please provide us with your international number so we may contact you and then connect the call to our ***** team.
Please provide us with your international number so we may contact you and then connect the call to our ***** team.
GM
Gift M's updateReviewer Update
26 Feb 2026, 09:45Thank you at last
My international number is
***
My SA number is ***
My international number is
***
My SA number is ***
GM
Gift M's update26 Feb 2026, 09:45
Reviewer Update
Thank you at last
My international number is
***
My SA number is ***
My international number is
***
My SA number is ***
GM
Gift M's updateReviewer Update
26 Feb 2026, 09:48Please can you confirm if you received the number
You can try call on WhatsApp
Thank you
You can try call on WhatsApp
Thank you
GM
Gift M's update26 Feb 2026, 09:48
Reviewer Update
Please can you confirm if you received the number
You can try call on WhatsApp
Thank you
You can try call on WhatsApp
Thank you
Discovery Bank's replyOfficial
26 Feb 2026, 09:54Thank you. We will let you know when we dial you in.
Discovery Bank's reply26 Feb 2026, 09:54
Official
Thank you. We will let you know when we dial you in.
GM
Gift M's updateReviewer Update
26 Feb 2026, 10:56Please can you unpause my device.
If I log in it says
This device has been paused. Please call us on *** to activate your device.
When I call they send me authentication note to the same device which I can not approve. Please remove the blockage on my device
If I log in it says
This device has been paused. Please call us on *** to activate your device.
When I call they send me authentication note to the same device which I can not approve. Please remove the blockage on my device
GM
Gift M's update26 Feb 2026, 10:56
Reviewer Update
Please can you unpause my device.
If I log in it says
This device has been paused. Please call us on *** to activate your device.
When I call they send me authentication note to the same device which I can not approve. Please remove the blockage on my device
If I log in it says
This device has been paused. Please call us on *** to activate your device.
When I call they send me authentication note to the same device which I can not approve. Please remove the blockage on my device
Discovery Bank's replyOfficial
27 Feb 2026, 15:22Hi Gift,
Your case has been handed over to our executive relationship manager who will reach out to you directly to assist with your complaint.
Kind regards,
The Discovery Bank Team
Your case has been handed over to our executive relationship manager who will reach out to you directly to assist with your complaint.
Kind regards,
The Discovery Bank Team
Discovery Bank's reply27 Feb 2026, 15:22
Official
Hi Gift,
Your case has been handed over to our executive relationship manager who will reach out to you directly to assist with your complaint.
Kind regards,
The Discovery Bank Team
Your case has been handed over to our executive relationship manager who will reach out to you directly to assist with your complaint.
Kind regards,
The Discovery Bank Team