Unable to get a new card or close account.

Item: Discovery Bank
Rating: 1
Author: Matheus P

Today, after several calls and emails to Discovery Bank, I received an email saying they would help me with my request (close account because they cannot replace my ****** card).

It happens that the email asked me to take same steps that I am saying for the last 30 days that does not work and gives an error message in the system.

It is incredible how Discovery Bank is a failure from technical perspective as they cannot handle the clients they already have in the bank and their system is broken, and also is a failure on the organizational side as the employees don't talk to each other, there are a lot of miscommunication and they have no idea other teams that could help on this.

Helpful (0)

Replies (2)

Discovery Bank's replyOfficial

18 Jan 2021, 13:55

Hi There Matheus

Thank you for bringing this to our attention.

Please could you send us a screenshot of this error to the email address Clientdocuments @ Discovery.bank, as we would like to investigate this further.

Once we have received this information we will ensure we close account as a matter of urgency.

should you require any further assistance, please feel free to contact us.

Regards
Girshwin

Discovery Bank's reply18 Jan 2021, 13:55

Official

Matheus P's updateReviewer Update

21 Jan 2021, 13:12

Hello Girshwin

This information was sent before to the same address and also to ***

I just sent again the email and mentioned your name in the subject and in the body. May you please, review

Thanks in advance for the support.
Matheus L Parolin

Matheus P's update21 Jan 2021, 13:12

Reviewer Update