RC
Rita C
1 reviews | Active since Sept 2020
22 Sept 2020, 12:04
Unable to close Discovery credit card
I have been trying to close my Discovery credit since the beginning of the year. I have been calling their complaints department - no-one picks up. My e-mails are also ignored. I received a call to finalize closing balance about a month ago with a promise to send a mail with steps to close off the card - still waiting. Please can you help me to close this card - it is hugely expensive
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Discovery Bank's replyOfficial
13 Oct 2020, 18:23Hi Rita
Apologies for the delayed response. At Discovery Bank, we pride ourselves on our quick response times. We’re happy that the interest in our behavioural bank is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. I see that you have contacted us recently and the necessary steps were done to assist in closing your account.
Regards
AJ
Apologies for the delayed response. At Discovery Bank, we pride ourselves on our quick response times. We’re happy that the interest in our behavioural bank is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. I see that you have contacted us recently and the necessary steps were done to assist in closing your account.
Regards
AJ
Discovery Bank's reply13 Oct 2020, 18:23
Official
Hi Rita
Apologies for the delayed response. At Discovery Bank, we pride ourselves on our quick response times. We’re happy that the interest in our behavioural bank is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. I see that you have contacted us recently and the necessary steps were done to assist in closing your account.
Regards
AJ
Apologies for the delayed response. At Discovery Bank, we pride ourselves on our quick response times. We’re happy that the interest in our behavioural bank is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. I see that you have contacted us recently and the necessary steps were done to assist in closing your account.
Regards
AJ