Unable to close account electronically
My credit card was migrated over to a facility that now racks up monthly charges. For months, I have tried to email and cancel this card, as I have emigrated from South Africa. I don't even have a bank account in SA anymore. I have not received one response to my numerous emails and the card balance just continues to grow. I cannot phone the SA 0800 number and there doesn't seem to be any electronic way to cancel this card. How on earth can I get this sorted out?
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Discovery Bank's replyOfficial
16 Feb 2021, 09:30Hi Che
I've had a look at your account, and I can see that you still have the old Discovery Card on your profile. As this is the case, we would need you to close your account on our Discovery Bank website. This can easily be done by following the steps below:
Log in to online.discovery.bank - if you don’t have login details select REGISTER
Once you are logged in, we may ask you to verify some personal information. We’ll then display the default ACCOUNTS page, which lists your accounts
Select Close Account on the account tile for the credit card account you want to close.
Regards
AJ
I've had a look at your account, and I can see that you still have the old Discovery Card on your profile. As this is the case, we would need you to close your account on our Discovery Bank website. This can easily be done by following the steps below:
Log in to online.discovery.bank - if you don’t have login details select REGISTER
Once you are logged in, we may ask you to verify some personal information. We’ll then display the default ACCOUNTS page, which lists your accounts
Select Close Account on the account tile for the credit card account you want to close.
Regards
AJ
Discovery Bank's reply16 Feb 2021, 09:30
Official
Hi Che
I've had a look at your account, and I can see that you still have the old Discovery Card on your profile. As this is the case, we would need you to close your account on our Discovery Bank website. This can easily be done by following the steps below:
Log in to online.discovery.bank - if you don’t have login details select REGISTER
Once you are logged in, we may ask you to verify some personal information. We’ll then display the default ACCOUNTS page, which lists your accounts
Select Close Account on the account tile for the credit card account you want to close.
Regards
AJ
I've had a look at your account, and I can see that you still have the old Discovery Card on your profile. As this is the case, we would need you to close your account on our Discovery Bank website. This can easily be done by following the steps below:
Log in to online.discovery.bank - if you don’t have login details select REGISTER
Once you are logged in, we may ask you to verify some personal information. We’ll then display the default ACCOUNTS page, which lists your accounts
Select Close Account on the account tile for the credit card account you want to close.
Regards
AJ