MJ
Marnus J
1 reviews | Active since Jun 2016
10 Sept 2020, 10:24
Unable to cancel Discovery Bank account and cards
I had a credit card with Discovery that expired. Suddenly years later I'm part of Discovery Bank and I'm paying fees without agreeing to anything.
Months later I'm still paying the fees and interest on something I did not agree on. I'm very happy with their insurance, but just deducting extra money for a bank I'll never use (I live abroad) and making it impossible to cancel is unacceptable.
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Replies (1)
Discovery Bank's replyOfficial
09 Oct 2020, 08:45Good day Marnus,
Thank you for bringing your concerns to our attention.
Please accept our apologies for the delay in response. We have been receiving an influx of messages on this platform (both public and private) and trying our best to respond to all.
We have sent your request to close your Discovery Bank account, with urgency. Please allow three working days for this to be finalize.
We sincerely apologise for poor service you received while trying to close your Discovery Credit Card account. This is not the level of service we strive to provide to our clients.
Kind Regard
The Discovery Bank Team.
Thank you for bringing your concerns to our attention.
Please accept our apologies for the delay in response. We have been receiving an influx of messages on this platform (both public and private) and trying our best to respond to all.
We have sent your request to close your Discovery Bank account, with urgency. Please allow three working days for this to be finalize.
We sincerely apologise for poor service you received while trying to close your Discovery Credit Card account. This is not the level of service we strive to provide to our clients.
Kind Regard
The Discovery Bank Team.
Discovery Bank's reply09 Oct 2020, 08:45
Official
Good day Marnus,
Thank you for bringing your concerns to our attention.
Please accept our apologies for the delay in response. We have been receiving an influx of messages on this platform (both public and private) and trying our best to respond to all.
We have sent your request to close your Discovery Bank account, with urgency. Please allow three working days for this to be finalize.
We sincerely apologise for poor service you received while trying to close your Discovery Credit Card account. This is not the level of service we strive to provide to our clients.
Kind Regard
The Discovery Bank Team.
Thank you for bringing your concerns to our attention.
Please accept our apologies for the delay in response. We have been receiving an influx of messages on this platform (both public and private) and trying our best to respond to all.
We have sent your request to close your Discovery Bank account, with urgency. Please allow three working days for this to be finalize.
We sincerely apologise for poor service you received while trying to close your Discovery Credit Card account. This is not the level of service we strive to provide to our clients.
Kind Regard
The Discovery Bank Team.