*****ulent transactions on my Discovery Card whilst abroad

I am traveling in the UK and Europe and I took extra care to keep my physical Discovery Bank Card safe. I even had it in a holder that protects it from RFID. When I left London I boarded a cruise in Italy and when the cruise got to Greece I got two notifications of 100 GBP each going off my account in two different transactions. I immediately tried to find signal in the middle of the Adriatic Sea to phone Discovery Bank since they can only be phoned and not emailed. This was Saturday afternoon when I made contact. Their ***** Department immediately stopped my physical card. Both those *****ulent transactions were in a pending state. I got a reference number and a turnaround time of 72 hours. Those two transactions have since gone off my balance which I find very disturbing. I phoned again this morning and they told me it’s under investigation and that they don’t immediately reverse *****ulent transactions, this also concerns me. Thankfully I have a Capitec card as a back-up, which I’ve had to use.

Discovery Bank has given me no confidence that these two *****ulent transactions will be reversed, which is rather concerning. Now I must wait till Friday for the outcome of their investigation, which is not a nice feeling whilst traveling.