JJ
James J
1 reviews | Active since Mar 2025
12 Mar 2025, 13:29
*****ulent Debit Orders and Broken International Toll-Free Numbers
This is the second time I've detected a *****ulent debit order on my account. I'm not sure how Discovery allows this to happen.
On 25 February 2025, R95.00 was debited from my Transaction account with the label "DYNAMIC DYNAMIC10246Q".
There is also no way of contacting them if travelling internationally as none of their toll-free international numbers work, and waiting on hold with them will cost just as much as the *****. Ridiculous, just get a working inbox for email.
I had this issue before "VINTAGE VINTAGE12706R" in August 2024, which Discovery refunded, except the debit order fee, which annoyed me so much.
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
12 Mar 2025, 13:45Hi James,
We apologise for the inconvenience caused by this incident.
Kndly note that if you did not authorise a debit order, you would need to cancel and stop it with the merchant, as we are unable to do so. We can only assist with reversing the debit order, and if the merchant processes it again using a different reference number, then it will go through.
Please do provide me with the below debit order details so I can assist with a dispute. Funds will be made available immediately.
1. Date
2. Amount
3. Merchant
Kind regards,
Nosisa
We apologise for the inconvenience caused by this incident.
Kndly note that if you did not authorise a debit order, you would need to cancel and stop it with the merchant, as we are unable to do so. We can only assist with reversing the debit order, and if the merchant processes it again using a different reference number, then it will go through.
Please do provide me with the below debit order details so I can assist with a dispute. Funds will be made available immediately.
1. Date
2. Amount
3. Merchant
Kind regards,
Nosisa
Discovery Bank's reply12 Mar 2025, 13:45
Official
Hi James,
We apologise for the inconvenience caused by this incident.
Kndly note that if you did not authorise a debit order, you would need to cancel and stop it with the merchant, as we are unable to do so. We can only assist with reversing the debit order, and if the merchant processes it again using a different reference number, then it will go through.
Please do provide me with the below debit order details so I can assist with a dispute. Funds will be made available immediately.
1. Date
2. Amount
3. Merchant
Kind regards,
Nosisa
We apologise for the inconvenience caused by this incident.
Kndly note that if you did not authorise a debit order, you would need to cancel and stop it with the merchant, as we are unable to do so. We can only assist with reversing the debit order, and if the merchant processes it again using a different reference number, then it will go through.
Please do provide me with the below debit order details so I can assist with a dispute. Funds will be made available immediately.
1. Date
2. Amount
3. Merchant
Kind regards,
Nosisa
JJ
James J's updateReviewer Update
12 Mar 2025, 13:53Hi Nosisa,
Hellopeter blocked the word "*********" from my message, not sure why.
I have no dealings with the merchant, have never heard of them, and have no visibility or process to do what you are stating. As I imagine this charge is from an ******* operator, i don't think they are contactable.
The only details Discovery tell me is what I've placed in the original message
1. Date: 25 February 2025
2. Amount: R95-00
3. Merchant: DYNAMIC DYNAMIC10246Q
James
Hellopeter blocked the word "*********" from my message, not sure why.
I have no dealings with the merchant, have never heard of them, and have no visibility or process to do what you are stating. As I imagine this charge is from an ******* operator, i don't think they are contactable.
The only details Discovery tell me is what I've placed in the original message
1. Date: 25 February 2025
2. Amount: R95-00
3. Merchant: DYNAMIC DYNAMIC10246Q
James
JJ
James J's update12 Mar 2025, 13:53
Reviewer Update
Hi Nosisa,
Hellopeter blocked the word "*********" from my message, not sure why.
I have no dealings with the merchant, have never heard of them, and have no visibility or process to do what you are stating. As I imagine this charge is from an ******* operator, i don't think they are contactable.
The only details Discovery tell me is what I've placed in the original message
1. Date: 25 February 2025
2. Amount: R95-00
3. Merchant: DYNAMIC DYNAMIC10246Q
James
Hellopeter blocked the word "*********" from my message, not sure why.
I have no dealings with the merchant, have never heard of them, and have no visibility or process to do what you are stating. As I imagine this charge is from an ******* operator, i don't think they are contactable.
The only details Discovery tell me is what I've placed in the original message
1. Date: 25 February 2025
2. Amount: R95-00
3. Merchant: DYNAMIC DYNAMIC10246Q
James
JJ
James J's updateReviewer Update
12 Mar 2025, 13:55Even when trying to mask the word it blanks it out.
Here are synonyms to be clear.
Here are synonyms to be clear.
1. Unauthorized debit order
2. Suspicious debit order
3. Illegitimate debit order
4. Unapproved debit order
5. Erroneous debit order
6. Dubious transaction
7. Questionable charge
8. Unrecognized debit
9. ******** debit order
10. ****-related debit order
JJ
James J's update12 Mar 2025, 13:55
Reviewer Update
Even when trying to mask the word it blanks it out.
Here are synonyms to be clear.
Here are synonyms to be clear.
1. Unauthorized debit order
2. Suspicious debit order
3. Illegitimate debit order
4. Unapproved debit order
5. Erroneous debit order
6. Dubious transaction
7. Questionable charge
8. Unrecognized debit
9. ******** debit order
10. ****-related debit order
Discovery Bank's replyOfficial
12 Mar 2025, 16:27Hi James,
I have stopped and reversed the debit order. Please note that should the merchant change the reference number, the debit order will go off. Kindly ensure that this debit order is cancelled from the merchant's system. Please see the merchant's details below so you may try to reach out.
Contact name: Stanley Snyman
Contact number: ***
Contact email: ***
Contact physical address: Electronic Banking Services,
PO BOX 61412
Marshalltown,
2107
Kind regards,
Nosisa
I have stopped and reversed the debit order. Please note that should the merchant change the reference number, the debit order will go off. Kindly ensure that this debit order is cancelled from the merchant's system. Please see the merchant's details below so you may try to reach out.
Contact name: Stanley Snyman
Contact number: ***
Contact email: ***
Contact physical address: Electronic Banking Services,
PO BOX 61412
Marshalltown,
2107
Kind regards,
Nosisa
Discovery Bank's reply12 Mar 2025, 16:27
Official
Hi James,
I have stopped and reversed the debit order. Please note that should the merchant change the reference number, the debit order will go off. Kindly ensure that this debit order is cancelled from the merchant's system. Please see the merchant's details below so you may try to reach out.
Contact name: Stanley Snyman
Contact number: ***
Contact email: ***
Contact physical address: Electronic Banking Services,
PO BOX 61412
Marshalltown,
2107
Kind regards,
Nosisa
I have stopped and reversed the debit order. Please note that should the merchant change the reference number, the debit order will go off. Kindly ensure that this debit order is cancelled from the merchant's system. Please see the merchant's details below so you may try to reach out.
Contact name: Stanley Snyman
Contact number: ***
Contact email: ***
Contact physical address: Electronic Banking Services,
PO BOX 61412
Marshalltown,
2107
Kind regards,
Nosisa
JJ
James J's updateReviewer Update
12 Mar 2025, 16:48Thank you for reversing; could you also refund the debit order charge. This flaw in Discovery bank should bare the charge for this, not the customer.
On your last point, and without being rude, but you are not getting the point, this is a dubious business, a bad actor. A quick Google or check hellopeter of the name will show you this fact, his name appears in this 2015 article.
He will not answer the phone and will not be open for contact. This should be with your crime department. If you can log this with your line manager, doing so is a good step.
https://www.georgeherald.com/News/Article/Local-News/no-protection-for-money-in-bank-***1
On your last point, and without being rude, but you are not getting the point, this is a dubious business, a bad actor. A quick Google or check hellopeter of the name will show you this fact, his name appears in this 2015 article.
He will not answer the phone and will not be open for contact. This should be with your crime department. If you can log this with your line manager, doing so is a good step.
https://www.georgeherald.com/News/Article/Local-News/no-protection-for-money-in-bank-***1
JJ
James J's update12 Mar 2025, 16:48
Reviewer Update
Thank you for reversing; could you also refund the debit order charge. This flaw in Discovery bank should bare the charge for this, not the customer.
On your last point, and without being rude, but you are not getting the point, this is a dubious business, a bad actor. A quick Google or check hellopeter of the name will show you this fact, his name appears in this 2015 article.
He will not answer the phone and will not be open for contact. This should be with your crime department. If you can log this with your line manager, doing so is a good step.
https://www.georgeherald.com/News/Article/Local-News/no-protection-for-money-in-bank-***1
On your last point, and without being rude, but you are not getting the point, this is a dubious business, a bad actor. A quick Google or check hellopeter of the name will show you this fact, his name appears in this 2015 article.
He will not answer the phone and will not be open for contact. This should be with your crime department. If you can log this with your line manager, doing so is a good step.
https://www.georgeherald.com/News/Article/Local-News/no-protection-for-money-in-bank-***1