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Charl E
1 reviews | Active since Nov 2024
16 Nov 2024, 09:49
*****ulent company!!
Worst bank ever!! My son opened his first bank account and afterwards got told that he doesn't have proper proof of residence. Account got closed but they still charge bank fees. He is 19 years old and account escalated to R3700 outstanding. We have contacted this bank at least 20 times and no one ever phone back or even try to assist. We have went to the bank in Sandton and we got told that the only way to lodge a complaint or get assistance is by contacting the customer service line. Absolutely pathetic. How can this be allowed and how can they get away with this? It is absolutely theft.
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Discovery Bank's replyOfficial
21 Nov 2024, 15:20Hi Charl
We appreciate your feedback, and apologise for all the inconvenience caused.
Please note that once your account application has been approved, your account is available to use. We have numerous ways to verify a client's residence, including Geolocate and a third party's proof of residence document.
Currently I do see that there is an ongoing case on your son's profile, but due to security reasons and bank rules, we can only communicate with the primary account holder. Once the query has been resolved, your son wil be contacted.
Kind regards,
Mpho
We appreciate your feedback, and apologise for all the inconvenience caused.
Please note that once your account application has been approved, your account is available to use. We have numerous ways to verify a client's residence, including Geolocate and a third party's proof of residence document.
Currently I do see that there is an ongoing case on your son's profile, but due to security reasons and bank rules, we can only communicate with the primary account holder. Once the query has been resolved, your son wil be contacted.
Kind regards,
Mpho
Discovery Bank's reply21 Nov 2024, 15:20
Official
Hi Charl
We appreciate your feedback, and apologise for all the inconvenience caused.
Please note that once your account application has been approved, your account is available to use. We have numerous ways to verify a client's residence, including Geolocate and a third party's proof of residence document.
Currently I do see that there is an ongoing case on your son's profile, but due to security reasons and bank rules, we can only communicate with the primary account holder. Once the query has been resolved, your son wil be contacted.
Kind regards,
Mpho
We appreciate your feedback, and apologise for all the inconvenience caused.
Please note that once your account application has been approved, your account is available to use. We have numerous ways to verify a client's residence, including Geolocate and a third party's proof of residence document.
Currently I do see that there is an ongoing case on your son's profile, but due to security reasons and bank rules, we can only communicate with the primary account holder. Once the query has been resolved, your son wil be contacted.
Kind regards,
Mpho