*****ulent case DISCOVERY BANK

Regarding *****ulent transactions on my Discovery Bank accounts. I was phoned on Saturday 26 October at 21:00, by a supposedly Discovery bank employee form the ***** department, who noticed repeated irregular activity on my account from an I.phone. she called me by my name and knew of my e.mail address as well as my address. So it sounded completely legitimate. She asked me to open my bank app so that she could stop or make sure that I had no deductions/withdrawals on my account.she proceeded to read my previous payments and I confirmed that no unusual transactions had gone through. I then closed app and she told me I would receive an sms confirming the call. On Sunday 27 October I checked my account to find that both my Transaction account and discovery miles account had been cleaned out, with airtime purchases. I then contacted my broker and he suggested iphone ***** dept. I phoned ***** dept, explained my situation, and was told that it would be directed to an investigator. But also received an auto mail stating that hat the turnaround time is 72hrs. I was given a ***** case number. I phoned and stated that I was unhappy with this and that wanted an urgent decision as to what was being done about the case. After phoning various times(all calls are on record) there was an investigator assigned to the case. Whom said that they were aware of these ****MERS and yes they sound extremely authentic and know precisely how the systems work. I told him I was not a wealthy client and the monies drawn out of my accounts were to pay for my monthly expenses. I am a widower and depend on this income and that I have invested in Discovery with all policies and insurances and all that i basically have. I supp**** necessary proof of all withdrawals but my case was declined and that they were not prepared to reimburse/or payout and amount or R6 570.00. These ****mers have inside information about systems and software which raises serious concern about internal security. I am genuinely experiencing severe distress, and that Discovery's rewards and discounts mean absolutely nothing, if you cannot protect or help your clients from theft of their money. I still question how far in the ladder of authority these cases go with discovery. Stops at investigation, who decides and how..... This is a WARNING to all current and prospective DISCOVERY BANK CLIENTS!! Reality there is no support or safety for LITTLE clients facing such incidents.i have now opened a police *****ulent Charge against discovery, as they say I authorized the transactions, all I did was open bank app. What value does technology and promises hold if ****mers can withdraw my funds without consequence? It makes me I'll to my stomach, that such negligence reflects very poorly on the bank and endangers the financial security of their clients. The trust is placed on Discovery Bank has been severely undermined, and this incident will serve as a CAUTIONARY warning for others considering Discovery's services. Regards, Ana Olivier ..