*****ulent Account in My Name and Lack of Resolution

Several months ago, I contacted your offices to report that someone had called my workplace claiming to represent me and requesting to change my banking details to a Discovery Bank account. I provided your team with all the necessary details, including the *****ulent account information. I was assured that a case had been opened and that I would receive feedback. However, nearly a year has passed, and I have received no updates whatsoever.

To make matters worse, this week I received a call from your team stating that they had “received my request” to open an account, which is completely false. I once again explained that this was a *****ulent activity and was asked to send through documentation, which I did immediately. Yet again, there has been no feedback or follow-up.

When I asked the consultant whether this *****ulent account exists, I was told that it does, but that no further details could be shared due to “POPIA.” It is unacceptable that a *****ster using my name and surname has been able to open and operate an account, while I — the actual victim — am denied transparency and assistance under the guise of privacy protection.

I have made every effort to resolve this matter through the proper channels, but your institution’s lack of urgency and accountability has allowed this situation to persist. This negligence poses a serious risk to my financial and professional reputation.

I am demanding the following:

Immediate written confirmation of the investigation status and case number.

Closure of the *****ulent account and removal of any association with my personal information.

A formal written explanation of why this matter has been mishandled and what steps the bank will take to prevent such incidents in future.

If I do not receive a satisfactory response within 7 business days, I will escalate this matter to the Banking Ombudsman and relevant regulatory authorities.

This is a serious issue of data misuse and inadequate ***** prevention and I expect prompt and decisive action.