*****ulant transactions Discovery Bank

Discovery Bank *****ulent transactions on my credit card account

18 May 2024 I noticed 3 very strange transactions (18 May) on my Discovery credit card account. Two transactions were declined and one was pending - R5 922.

I immediately notified Discovery ***** Department by email and requested them to investigate and take action.

Clive from Discovery phoned me later on the 18th and told me that they were aware of the transactions and that they would investigate the transactions immediately and come back to me within 72 hours.

I then received this email later that day: Hi Cobus We’ve opened your ***** case, *** and the turnaround time is 72 hours. You can call our ***** helpline on *** anytime.

In the meantime, that ‘pending’ payment went through.

I did not hear anything from Discovery, but keep waiting.

28 May 2024 I sent this email to the ***** department: Someone from Discovery called me last week to inform me that there was a pending payment of R5 922 and 2 other ***** payments were declined. You would investigate and come back to me within 72 hours. Now I see that the pending payment of R5 922 went through. It was not me.

No response.

3 June 2024 I sent a follow-up email (same as 28 May), again without response. 5 June 2024 As I did not hear anything form Discovery I decided to phone the ***** helpline. I spoke to a lady who said that it was very strange that nobody contacted me as I should have heard from Discovery within the 72 hours. She said that she would get in touch with the investigator and that he would phone me back. 11 June 2024 Again I did not hear anything!

I sent an email to the ***** department with a summary of all the communications and said that I was very disappointed with Discovery’s service. I am with Discovery since 2002. I requested that they investigate urgently and let me know when I will get my money back. Clive called me on 11 June and said that I must have disclosed my password/cvv. I denied that. He said that Discovery would consider paying 50% of the amount.

Until today I have not received any communication or payments from Discovery.

17 June 2024 As I did not hear anything from Discovery, I sent the following email to Clive: As I did not make any online payments where I had to disclose my cvv, I kindly request that the amount of R5 922 be refunded to me as soon as possible.

Again there was no response!

24 June 2024 I sent the same email to Clive and requested that the amount of R5 922 be refunded to me as soon as possible.

No response at all.