Two months. No refund. No timeline. No accountability.

In March 2026, we requested a full refund for two Emirates flights booked through Vitality Travel, following Discovery Vitality's own public advisory confirming that fee waivers and refunds were in place for March and April 2026 bookings due to Middle East airspace disruptions.

The day after that advisory was published, Discovery's consultant dvised us that any changes would be treated as voluntary and could incur penalties — directly contradicting Discovery's own published policy. We re**** on that advice to our financial detriment.

Emirates processed their portion of the refund (seat selections booked directly with them) within 5 days. Vitality Travel has take two months to refund us for the flights and we are still waiting.

Despite a formal refund request submitted on 16 March 2026 and multiple follow-ups, the only response we have received from refunds consultant Boitumelo Molusi is: "The refund is still in progress."

Discovery markets itself as a trusted, consumer-focused brand. This experience has been the opposite of that.