Two and a half days to reset pin as staff dont know own procedures

<p>On Tuesday by mistake I entered my pin incorrectly twice. I phoned the call centre where I was very hastily reassured the card is not blocked. When I tried to use it later with the correct pin it was not working. This meant hastily needing to transfer money to another card just to fill up my car.The next day I spoke to Lebo who told me I can log the reset on the system and wait two days or log it for online banking and reset it after a day. I told her I tried to do it online, but the option she refers to does not exist. It sounded like she thought I could not follow her instructions and was at the wrong place. After another day the option still was not there on online banking. Another unfriendly call to FNB online banking informs me that option does not exist and have not for a long time. I need to go into FNB branch. If only someone told me that at the first call. So at the 2nd FNB branch two and a half days after the first call (because at the 1st branch the only person that could help me was at lunch at 15:00) and after needing to type in the same pin 6 times I was sorted. They make it so difficult to do a simple thing! If this was my only card I would have been left high and dry when I needed it most.</p>