ES
Elanda S
1 reviews | Active since Aug 2014
12 Apr 2021, 16:26
Trying to like them...
I'm a bit ...sad. so Discovery Bank took over as Financial institution on the Disc Credit card from FNB. Their own bank ! Awesome hey! Until you pay the old account instead of the newly created account. Sorry beneficiary difficult for me to delete from Capitec Profile. So I paid the wrong account Tuesday. By Thursday realised. Friday holiday. Saturday I report. The agent send me email to ensure follow up. I send proof of payment and proof of my account by Saturday. Monday holiday. Tuesday nothing...Wednesday...Thursday I phone again. When? Surely 3 working days enough for transfer? No says agent. 10 working days. UNREAL for transfer with proof?? Ok so today 10 workdays as per her calculation. 16:25 Monday today. 13 april. No news. Ughh.
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Replies (3)0
Replies (3)ES
Elanda S's updateReviewer Update
13 Apr 2021, 16:36Ok - so the Discovery agent had the earful today. Phoned this morning again at 8. Was the 10 day waiting period plus another day. They said they will phone back with update. Maybe I missed that call so I phoned again at about 3. The agent was sweet and listened patiently to my story...(to put it nicely). Then he came with 'another 3 day' waiting period. I almost lost it but did not because he stayed professional and could make me calm down. He said it might go faster. Well I had little hope BUT LO AND BEHOLD 15:55 sms. Money into my account.
I am saying thank you. More grey. More stress induced that was needed currently in my life BUT
Its there now. Lesson also learnt.
THANK YOU DISCOVERY.
I can rate you a bit higher at the next encounter..I'm sure
I am saying thank you. More grey. More stress induced that was needed currently in my life BUT
Its there now. Lesson also learnt.
THANK YOU DISCOVERY.
I can rate you a bit higher at the next encounter..I'm sure
ES
Elanda S's update13 Apr 2021, 16:36
Reviewer Update
Ok - so the Discovery agent had the earful today. Phoned this morning again at 8. Was the 10 day waiting period plus another day. They said they will phone back with update. Maybe I missed that call so I phoned again at about 3. The agent was sweet and listened patiently to my story...(to put it nicely). Then he came with 'another 3 day' waiting period. I almost lost it but did not because he stayed professional and could make me calm down. He said it might go faster. Well I had little hope BUT LO AND BEHOLD 15:55 sms. Money into my account.
I am saying thank you. More grey. More stress induced that was needed currently in my life BUT
Its there now. Lesson also learnt.
THANK YOU DISCOVERY.
I can rate you a bit higher at the next encounter..I'm sure
I am saying thank you. More grey. More stress induced that was needed currently in my life BUT
Its there now. Lesson also learnt.
THANK YOU DISCOVERY.
I can rate you a bit higher at the next encounter..I'm sure
Discovery Bank's replyOfficial
14 Apr 2021, 12:48Hi Elanda
I'm sorry to hear about your experience. It's definitely not ideal to only have access to your funds several days after making a payment. I'm glad to hear that our agents were trying their absolute best to try and resolve this for you. Please remove your existing or old beneficiary, as difficult as it may be to remove it from your Capitec account, to avoid paying into the incorrect account and only use your eleven digit Discovery Bank account number for future payments.
Regards
AJ
I'm sorry to hear about your experience. It's definitely not ideal to only have access to your funds several days after making a payment. I'm glad to hear that our agents were trying their absolute best to try and resolve this for you. Please remove your existing or old beneficiary, as difficult as it may be to remove it from your Capitec account, to avoid paying into the incorrect account and only use your eleven digit Discovery Bank account number for future payments.
Regards
AJ
Discovery Bank's reply14 Apr 2021, 12:48
Official
Hi Elanda
I'm sorry to hear about your experience. It's definitely not ideal to only have access to your funds several days after making a payment. I'm glad to hear that our agents were trying their absolute best to try and resolve this for you. Please remove your existing or old beneficiary, as difficult as it may be to remove it from your Capitec account, to avoid paying into the incorrect account and only use your eleven digit Discovery Bank account number for future payments.
Regards
AJ
I'm sorry to hear about your experience. It's definitely not ideal to only have access to your funds several days after making a payment. I'm glad to hear that our agents were trying their absolute best to try and resolve this for you. Please remove your existing or old beneficiary, as difficult as it may be to remove it from your Capitec account, to avoid paying into the incorrect account and only use your eleven digit Discovery Bank account number for future payments.
Regards
AJ
ES
Elanda S's updateReviewer Update
14 Apr 2021, 14:14That was the lesson learnt yes, and thank you AJ for the reply!
Glad you understood the juxtaposition of the situation. And Although the issue was resolved I hope to continue this good experience with DB
Yes All good and could pay some dues. Regards.
Glad you understood the juxtaposition of the situation. And Although the issue was resolved I hope to continue this good experience with DB
Yes All good and could pay some dues. Regards.
ES
Elanda S's update14 Apr 2021, 14:14
Reviewer Update
That was the lesson learnt yes, and thank you AJ for the reply!
Glad you understood the juxtaposition of the situation. And Although the issue was resolved I hope to continue this good experience with DB
Yes All good and could pay some dues. Regards.
Glad you understood the juxtaposition of the situation. And Although the issue was resolved I hope to continue this good experience with DB
Yes All good and could pay some dues. Regards.