Truly terrible Customer service and support!

I have had a truly terrible experience with Discovery Banks customer and investor support. I have a few banking products with Discovery Bank and have had so for a while now. One my accounts is a Tax Free savings account. I made the decision to move my TFSA to another bank in co-ordination with my financial advisor and hence have wanted Discovery Bank to transfer my cash to this other institution. I asked Discovery to action this change in May of this year. Since then they have just ignored all communication and attempts to move my TFSA. I dealt initially with a Janine Gow that was supposedly tasked with actioning the transfer. Some confusion arose and she just then dropped the case and ignores all communication. I have called the call centre 6 different times, spoke to a Fatima ( ref***7, ***1 ,***4, ***2) promised she would get back to me with feedback. Still waiting for such.. I emailed investor *** twice and am still waiting for any sort of response!

This is utterly pathetic and makes me start to wonder if my money is actually my money and whether it is safe at the bank?

I imagine this post will also fall on deaf ears, but please, if you're reading this Discovery Bank, help me out!