JH
Joe H
1 reviews | Active since Aug 2011
01 Dec 2023, 18:22
Travel Refund taking forever.
I cancelled a booking on the 20th of November.
Discovery initially told me that i would be 7 - 10 Days to receive the refund.
They it was changed to 7 to 10 Working days after Calling them again.
Then it was changed to 7 - 21 Days.
Then while speaking to someone else, i was changed to up to 6 weeks.
So im just not sure when I'm going to get refunded guys. Its been 2 weeks now already.
Discovery says its up to the Onyx to refund then first, and They Onyx says that they don't have the funds and that they only get paid 30 days after the booking.
Very confusing.
Please advise.
Helpful (0)
Replies (2)0
Replies (2)Discovery Bank's replyOfficial
05 Dec 2023, 07:46Hi Joe
Please pardon my delayed response, I am investigating your case and will provide you with feedback as soon as possible.
Regards, Palehelo
Please pardon my delayed response, I am investigating your case and will provide you with feedback as soon as possible.
Regards, Palehelo
Discovery Bank's reply05 Dec 2023, 07:46
Official
Hi Joe
Please pardon my delayed response, I am investigating your case and will provide you with feedback as soon as possible.
Regards, Palehelo
Please pardon my delayed response, I am investigating your case and will provide you with feedback as soon as possible.
Regards, Palehelo
JH
Joe H's updateReviewer Update
15 Dec 2023, 08:25Still waiting for the funds to clear.
It'd been a month now.
This is unacceptable.
It'd been a month now.
This is unacceptable.
JH
Joe H's update15 Dec 2023, 08:25
Reviewer Update
Still waiting for the funds to clear.
It'd been a month now.
This is unacceptable.
It'd been a month now.
This is unacceptable.
