NK
Nolwandle K
1 reviews | Active since Oct 2009
10 Feb 2015, 17:06
Transferred funds into the account in error and no
Transferred funds into the account in error the 07/01/2015 I have been phoning them to close the account and refund me my money but everyone just keeps passing the bug. It is over a month now and I have not received my money all they say is the below:<br> Dear Miss. Nolwandle Kubheka<br> <br> Thank you for your recent contact with Discovery. It is a pleasure to advise you that we have now resolved your query with the reference number ***<br> <br> The matter can not be closed if i have not received my money.
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Replies (1)
Discovery Bank's replyOfficial
11 Feb 2015, 10:32Hello Nkubheka,
Thank you for your comments and for bringing this matter to our attention.
We called your cellphone number this morning at approximately 10:25 however we received the MTN automatic response, with no option to leave a voice message. Your work number does not go through.
Nevertheless, please note that all the administration work has been completed in order to transfer your funds back to your personal bank account.
The funds will reflect very soon and we will monitor the transaction to ensure it's completed.
We sincerely apologise for the delay.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
We called your cellphone number this morning at approximately 10:25 however we received the MTN automatic response, with no option to leave a voice message. Your work number does not go through.
Nevertheless, please note that all the administration work has been completed in order to transfer your funds back to your personal bank account.
The funds will reflect very soon and we will monitor the transaction to ensure it's completed.
We sincerely apologise for the delay.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Discovery Bank's reply11 Feb 2015, 10:32
Official
Hello Nkubheka,
Thank you for your comments and for bringing this matter to our attention.
We called your cellphone number this morning at approximately 10:25 however we received the MTN automatic response, with no option to leave a voice message. Your work number does not go through.
Nevertheless, please note that all the administration work has been completed in order to transfer your funds back to your personal bank account.
The funds will reflect very soon and we will monitor the transaction to ensure it's completed.
We sincerely apologise for the delay.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
We called your cellphone number this morning at approximately 10:25 however we received the MTN automatic response, with no option to leave a voice message. Your work number does not go through.
Nevertheless, please note that all the administration work has been completed in order to transfer your funds back to your personal bank account.
The funds will reflect very soon and we will monitor the transaction to ensure it's completed.
We sincerely apologise for the delay.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za