TRANSACTION REVERSAL REQUEST

I reported a transaction on my card for R899.00 debited on 18/02/2016 which I want reversed. At the time my card was in my possession as the transaction appears to have been done online. I received a call from someone at the card office advising me that I need to have my card cancelled and a new one issued. I refused this option for obvious reasons: I'd have no card for a while and I'd have to pay for the new card. <br> <br> Please reverse this transaction immediately before the 30 days in which you can do so expire.<br> Kindly refer to me urgently to ensure that my request is put in place timeously.<br> <br> Thank you