***** transaction not delt with correctly

Reported a *****ulent transaction on my account of more than R10000 that happened on Sunday 13:13. Phone the ***** line at 13:15 and they cannot do anything I have to give it 5 days. This is unacceptable as it was not even 2 minutes after the transaction. This should have been stopped immediately. I phone again yesterday and today and they just keep telling me it has not been assigned to an investigator. I will wait 5 days and then go to the Ombudsman to sort this out. I will not be held responsible for this money as I reported it immediately.