Transaction declined, but never refunded

Hi

I have sent the requested details and I still have no feedback. I am currently unable to use my card, and the transaction is til marked as "pending". Until I can use the card I have no access to any funds in my account. I don't understand why this is not being treated with extreme urgency?

Hi

It is now day 5 of not being able to use my credit card. I have called Discovery. I have emailed Discovery twice. I have sent now three messages via hello peter, and no one has called me as of yet, even though I was promised by the agent that I spoke with that this will get urgent attention. I really think this is very poor service. I essentially have no way of using my banking service at Discovery until this is sorted out. I now expect not only for this to be resolved but to get some form of compensation for the inconvenience.

It's now been 7 days of not being able to use my credit card. Finally the amounts cleared, and my balance has been restored. It's sad that even after all the evidence I sent Discovery Bank they could still not help me, and I had to wait the 7 days for it to be cleared. Essentially I got no service at all. The agent I spoke with, Lebohang, even promised to call me once everything has been cleared. I'm still waiting for that phone call. Surely a phone call is possible? I've been a Discovery client for 16 years. I have health, insure, life insurance and I bank with Discovery. Not to mention all the friends I've convinced to get onto Discovery because of their amazing reward system. So it is really sad that in a time were our family really needed a speedy solution all that could be offered was a standard response.

You clearly have no idea what you are taking about as this money was refunded about a month ago. But thanks for the reply almost two months later.