Train your staff properly, your service is a Disgrace and leave a bitter taste in my mouth.

I joined Discovery bank in 2020 and never had any problems with them until last week, 22/03 when my card declined at my local grocery store - Embarrassment 🙈 I contacted the call centre and explained my problem, the consultant on the other end requested that I email her a copy of my ID document which I did whilst she was still on the line. She explained that, because it was a Friday, around 16:03pm, my matter would be sorted out within the next 24-48hrs (business hrs) I called back on 25/03 and spoke to Nompumelelo who then requested both a copy of my ID and POA which I sent again whilst she was on the line. My daughter followed up the following day and they assured her that my card would be Unblocked by 27/03.

We just had a death of a close family friend and still, my account was "Paused" so till now, I am not able to travel to the deceased's home to sympathize. I have been talking to the manager there named Tiny and she has been on the phone with me since 28/03 and finally she came back saying that their IT Dept. says that my phone is not compatible with they're banking app because it's 8.1 version and it requires a 9.something version.🤣🤣🤣🤣 Now tell me, is this not the first question that should be asked when opening an account and besides, as I mentioned earlier, I have never experienced any issues with this bank up until now. I was the asked to download the banking up on another phone which I did, on an Apple 14 and low and behold, still the same result. I am currently sitting, on this Good Friday with some funds in my account yet I'm unable to access it just because Discovery bank hasn't the slightest idea what the problem might be. I went as far as sending a very strong email to them yesterday morning around 05:00am and am yet to get a response.

I called Tiny this morning and she assured me that she would revert back to me as this day progresses and yet, I still haven't heard a damn thing from her. They're staff are not well trained so the consultants tell you what you want to hear so they may attend to the next call. I am ssssssso pi#$ed off right now as I am currently sitting with not a single cent, although I do have money in my account, I'm still unable to use it.

Have you ever...?🙆 I will now have to call Tiny again, my time and effort just because they couldn't care less. Personally, I would encourage anyone else to open an account with this bank cause they are fast becoming like another popular bank that also started off great and now they are unable to accommodate their huge clientele and obviously, they're service is now ****py!!!

To Discovery bank, your service is Disgraceful and I will definitely be closing my account hereafter.🤮