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pieter B
1 reviews | Active since Sept 2015
09 Oct 2024, 12:21
Totally disregard for customer service
No use having medical aid.Cant log in to my medical aid app because my old banking log in details which I don't have access to anymore is blocking me.Phoned numerous time for discovery to change my login details but it's now more than a week later.Whats the use of having a medical aid if you can't use it because the banking dept can't even change login details???
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
11 Oct 2024, 09:14Hi Pieter,
I apologise for the inconvenience caused.
I will look into this for you and revert with feedback.
Regards,
Nosisa
I apologise for the inconvenience caused.
I will look into this for you and revert with feedback.
Regards,
Nosisa
Discovery Bank's reply11 Oct 2024, 09:14
Official
Hi Pieter,
I apologise for the inconvenience caused.
I will look into this for you and revert with feedback.
Regards,
Nosisa
I apologise for the inconvenience caused.
I will look into this for you and revert with feedback.
Regards,
Nosisa
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pieter B's updateReviewer Update
11 Oct 2024, 16:54It's going on 2 weeks now!!!!You might as well cancel my ****** medical aid because it's useless to me at this stage!What's going on???Are the people working there *********** or is it a don't care attitude???
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pieter B's update11 Oct 2024, 16:54
Reviewer Update
It's going on 2 weeks now!!!!You might as well cancel my ****** medical aid because it's useless to me at this stage!What's going on???Are the people working there *********** or is it a don't care attitude???
Discovery Bank's replyOfficial
01 Nov 2024, 18:11Hi Pieter,
The team working your case still requires your most recent selfie as well as ID to continue with verification so that you could have access to your account. Please do email these on the below email to get your account verified.
*** and enter your ID number on the subject line.
Kind regards,
Nosisa
The team working your case still requires your most recent selfie as well as ID to continue with verification so that you could have access to your account. Please do email these on the below email to get your account verified.
*** and enter your ID number on the subject line.
Kind regards,
Nosisa
Discovery Bank's reply01 Nov 2024, 18:11
Official
Hi Pieter,
The team working your case still requires your most recent selfie as well as ID to continue with verification so that you could have access to your account. Please do email these on the below email to get your account verified.
*** and enter your ID number on the subject line.
Kind regards,
Nosisa
The team working your case still requires your most recent selfie as well as ID to continue with verification so that you could have access to your account. Please do email these on the below email to get your account verified.
*** and enter your ID number on the subject line.
Kind regards,
Nosisa