Totally disappointed in Discovery Bank’s Travel Platform! Watch out!!!

I don’t usually write reviews but was so disappointed with Discovery’s Travel service. We are Diamond members and joined the platform as we were sold all the amazing benefits of booking through the special Discovery travel service - discounts, flexibility , a travel service team to assist you etc etc Just wanted others to be aware that my last 3 experiences have been terrible! There are so many more restrictions when booking through the Discovery platform (can’t change/amend bookings, can’t cancel, hotel won’t deal with you directly for anything as they say you have to go through Discovery, then the Discovery call Centre is closed after hours so you can’t even communicate through them!). Even more irritating point was that I was led to believe it’s always better to book through Discovery as you get the best rate - especially as a Diamond member. Now that I’ve looked you get MUCH better deals going through the hotel or other online booking partners/platforms that have much more relaxed and acceptable terms and conditions should you need to amend or cancel your booking. Be careful as you don’t want to get trapped by your booking through Discovery that you can’t amend or change and have paid the highest price! I definitely won’t be booking though Discovery again! And ps when I voiced my concerns to the call centre agent they said they couldn’t assist me as they were an outside provider and so there was nothing they could do - seriously!! 😳