Total lack of customer care.

On June 11 I transferred R 8000 from ABSA to my Discovery Tax Free savings account. The money was credited but reversed on the same day but not returned to my ABSA account. I telephoned and explained what had happened to the person who talk the call on their 24 hour line. He promised to reply by phone the next day which was yesterday 14 June 2020. Needless to say I have not heard a word from them. One cannot sent emails only make telephone cintact. I am totally disgusted by this terrible service but don’t know how to get hold of someone to assist me